Creating and Using Teams

Teams allow agents to be organized into groups. Teams can be used to assign tickets to a group of agents or cycle through a group of agents using a "Round Robin" system.

1. To get started:
   1. Log in to Admin+ as a Super Admin.
   2. Go to Settings on the left navigation menu.
   3. Next, click on the Teams located under Tickets.
2. To create a team:
   1. Go to New in the right corner.
   2. Provide a Name and Description for the team.
   3. Click Save.
3. To add an agent to a team:
   1. Click the row of the team that wants to add an agent.
   2. Go to New in the right corner.
   3. Type in the agent's email.
   4. Click Save.

Updated January 4, 2024