How to Set Up Your Mailbox

To access many of the Admin+ features, you need to set up your mailbox.

For example, the Tickets module lets you send emails, create tickets (from new emails), and add comments (from replies) via your organization's service account. Without a configured mailbox, these features are disabled.

A blue informational box will display on the Tickets dashboard if the mailbox has not been set up.

To set up your mailbox:

1. Log in to Admin+ as a Super Admin.
2. Click Settings on the left navigation menu. Then, select Manage Service Account under Access.
3. Click on Edit Service Account.
4. In the Ticket Mailbox Email field, enter the desired email.
5. Select Setup Service Account to complete the process.

Updated January 4, 2024