Google Voice Product FAQs
Q: Is there a guide for the Google Workspace Admin to help me set up Google Voice service?
A: Please reference this Get started: Voice setup guide for admins. There is a blue bar that says “Next: …” with an arrow that will help you navigate each step.
There is also a Google Voice Setup for Admins video if preferred.
Q: Are there instructions/training for my Google Voice users?
A: This 3-minute Get Started: Google Voice Web App video tutorial will show end users how to access call history, SMS messages, and voicemail as well as how to set up their voicemail, set working hours, call forwarding, etc…
They can also find instructions on blocking calls, transferring calls, and more on the Google Voice Help page.
Q: Google Voice doesn’t appear in my app launcher. How do I add it?
A:
Q: How do I add Voice to my Google Workspace?
A: To add Voice to your Google Workspace, please contact sales@kincaidit.com for more information.
Q: I am a Google admin - I have one user that is having trouble hearing calls and another the calls are not ringing. How do I solve these issues?
A: Please see Google Voice help article on how to Troubleshoot Google Voice Call Quality. There are instructions for troubleshooting on a computer, android, or Apple device.
Q: How do I add a primary location for Voice?
A: Please see this Google Workspace Admin Help article on how to Add Voice locations.
Q: How do I assign licenses to users?
A: You must assign a license for each user. Please see this Google Workspace Admin Help article on how to Assign Google Voice licenses to users.
Q: How do I assign a Voice number to users?
A: You must assign a Voice number for each user. Please see this Google Workspace Admin Help article on how to Assign Voice numbers to users.
Q: How do I assign a Voice admin role in the Google Workspace Admin Console?
A: Please see this Google Workspace Admin Help article on how to Assign a Voice admin role to a team member.
Q: How do I set up Google Voice ring groups?
A: Please see this Google Workspace Admin Help article for setting up Google Voice ring groups.
Q: How do I set up a Google Voice Automated Attendant?
A: Please see this Google Workspace Admin Help article for setting up Google Voice automated attendant.
Q:Where can I find additional information about Google Voice?
A: Google Voice Help page is an excellent resource for instructions with Google Voice.