Ticket Settings

Ticket Settings is where Super Admins can manage Agents and Teams and configure ticketing components.

To access Ticket Settings:

1. Log in to Admin+ as a Super Admin.
2. Click Settings in the left navigation menu.
3. Click on the desired attribute needing editing, located under Tickets.

How to navigate the module:

• The New button is located in the right corner.
• To edit custom properties you created, click Edit in the row of the attribute(s) you want to edit.
• To delete custom properties you have created, click on the trash can icon in the row of the attribute you want to delete.

Below is a brief description for each tab:

AGENTS

• To create a new agent:
  • New-> Type in the user -> Add Agent

TEAMS

• To create a new team:
  • New-> Give the team a name and description -> Save
• To add an agent to a team:
  • Click on the team > New -> Type in the agent email -> Save
• To remove a member from a team:
  • Click on the team -> Click Trash -> Confirm

DELEGATES

• To create a new Delegate:
  • New-> Give a name to delegates -> Select an organization unit -> Add Delegate
    • Optional: Assign a group email

STATUSES

• To create a new Status:
  • New-> Give the status a name -> Add Status
    • Optional: Select a Parent Status

CATEGORIES

• To create a new category:
  • New-> Give the category a name -> Add Category
    • Optional: Select a Parent Category.

PRIORITIES

• To create a new priority:
  • New-> Give the priority a name -> Add Priority

CHANNELS

• To create a new channel:
  • New-> Give the channel a name -> Add Channel
    • Optional: Icon - this should be the value of the Google Font Icon you want to be associated with the channel.

TAGS

• To create a new tag:
  • New-> Give the tag a name -> Add Tag

Note: To create a custom Building or Room, you need to be in the Environment section of the Settings page.

Updated January 4, 2024