Ticket Properties

Ticket Properties are explained below. Super Admins can customize and configure these properties under Settings.

STATUS

    • Status displays the ticket state. The default Status options are Open, Closed, and Pending.

CATEGORY

    • Category lets you classify tickets by type.

PRIORITY

    • Priority indicates the ticket urgency between Low, Medium, High, or Critical.

CHANNEL

    • Channel displays the ticket source. For instance, if it was created in the App, via Email, or through the Extension.

LOCATION

    • Location lets you assign tickets to a specific room or place, such as a classroom or cubicle.

BUILDING

    • Building lets you organize Location into groups.

ASSIGNED TO

    • Assigned To shows if an Agent has been assigned to the ticket. By default, new tickets are Unassigned. You can streamline ticket assignments under Rules in the Settings menu.

Updated June 2, 2023

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