Service Account Overview

A Service Account is a special kind of account used by the application or workflow. These use API calls to attach modules of the application to your workspace.

To Manage Service Account:

1. Select Settings in the left navigation menu.
2. Next, click Manage Service Account.
3. The table information shows information about Account Health, Name, Client ID, Email, and Mailbox Email.
4. To create a service account, click on the Create Service Account. This will open an Add Service Account window with the following options:

• Automatic - This will create a new service account with all necessary scopes, and will automatically link it to the available modules.
• Manual - You must enter all the necessary information to create a service account and select which modules to link to it. Required fields include:
  • Name, Description, Service Client ID, Project ID, Service Email, Admin+ Default Email, Ticket Mailbox Email, and Private Key.

5. After a service account is created, four buttons will enabled when you hover on the right side of the row. The buttons include:

• Edit Service Account- This is where you can edit any of the following: Name, Description, Service Client ID, Project ID, Service Email, Admin+ Default Email, Ticket Mailbox Email, and Private Key.
• Edit API Controls - This will display instructions on how to add the service account to Google Workspace API Controls.
• Check Scopes - This will test that the service account has all of the necessary scopes for the linked modules.
• Email Access - This will test if the mailbox email is linked to the service account and can send, receive, and delete emails.

Updated January 4, 2024